After Sales Services
Engage with your customers proactively through our After Sales, Service Reminder, and After Service Calling programs.
These initiatives are designed to optimise customer satisfaction and increase service bookings while maintaining a strong brand presence, customer loyalty and goodwill.
Learn how our personalised approach can enhance your customer relationships and drive business growth:
After Sales Welcome Calls: Engage with your customers to gather feedback on their purchasing experience, and gain insights into how they discovered your brand, and why they chose to make a purchase from you.
Purchase Anniversary Contact: Initiate regular proactive outreach to connect with your customers and uncover opportunities for future purchases. In doing so, foster loyalty and goodwill from your customer base.
Service Reminder Calls: Increases service bookings by reaching out personally to customers who have received reminders but have not yet booked their service appointments.
Lapsed Service Reminder Calls: Engage with customers who haven't yet scheduled an appointment with your business, aiming to either secure their service booking or gain insights into their reasons for not doing so at this time.
After Service Calls: Connect with customers following their service to gain feedback and identify areas for improvement.
Hear what our clients have to say:
“We have been proudly engaging with Client Connect for many years now, typically for communication with our service database for service and WOF reminders, and occasionally for specific vehicle sales campaigns.
Over this time our Client Relationship Specialist has become extremely familiar with our vehicle range, servicing requirements and pricing, warranty terms and benefits. Having somebody with this knowledge and ability shifts this function from a perfunctory task to a key part of our client communication.
Our strike rate in securing service bookings has more than doubled from our previous in-house efforts. It’s an absolute no-brainer to continue with Client Connect and I would recommend them to anyone wanting to increase sales and stay connected with their clients.”
Colin Porter - After-Sales Manager, Simon Lucas Mitsubishi