Reviews
“EMA engaged Client Connect as part of our annual major billing campaign. The objective was to act as a touch point to members, check and update account details and provide a bridge between our members and their account managers. I was impressed with Client Connect’s professionalism, reporting and ability to provide what was promised. I was able to call anytime to check my progress and have my questions answered. The team called at a greater rate than was anticipated so we were able to make more calls to get even better results. I would happily outsource again!”
Simon Devoy, Head of Membership, EMA
“We were approached offering calling and marketing services. Client Connect has great customer connection and relationship-based staff and we have been very happy to work with them over the last several years.”
John Maurice, CEO, Booker Spalding
“Best decision I’ve ever made!! The Client Connect team have got more sales leads than any of our past BDMs. I would recommend Client Connect to anyone looking for a way to generate sales leads - they are the best telephone account managers around.”
Peter Sainsbury, Director, I.T. Air Ltd
“Due to the unique nature of our business in terms of shelf life testing and quality control instrumentation solutions, it can be challenging to grasp and then “convey” the messaging. The team at client connect took the time to understand our business and approach to clients leading to very effective “personal touch” calls that resulted in increased inquiries.
I would highly recommend their service.”
Bob Olayo, General Manager - Mätt Solutions
“I just want to share with you the feedback from the Sales Team. They have been really blown away by your work. They only have good words about you and how you contribute to our sessions. They said you sound very confident & knowledgeable on the programmes hence really good lead results. Same goes to you Sarah! I have been sharing with them feedback on the call reports & the leads you’ve been getting. They’re very happy with the outcome. So, kudos to you!”
Michelle Mallari, Customer Experience Manager - Smart Loyalty
“We operate our follow up programme through our operating system SAM by way of email, text and reminder cards on a fortnightly basis. With Client Connect carrying out the follow up to our customers by phone we have found several positive outcomes combined with an increase in bookings. Our customers enjoy the personal touch of a phone call, especially the elderly, and from a day-to-day operational aspect at our end, a lot of time is saved by the bookings coming through by email rather than phone. Customer feedback of the Telephone Account Managers has been that they are professional, kind, and caring, which aligns with our values here onsite, at Auto Super Shoppe CarZone.
I highly recommend the services of Sandra and the team at Client Connect.”
Mark Manihera, Director – Auto Super Shoppe CarZone
Simon Lucas Mitsubishi has enjoyed a longstanding partnership with Client Connect, and it continues to be an invaluable part of our customer communication strategy.We primarily work with Client Connect for service and WOF reminders, and at times for tailored vehicle sales campaigns. Their team—especially our dedicated Client Relationship Specialist—has developed an impressive understanding of our vehicle range, servicing processes, pricing structures, and warranty offerings. This depth of knowledge elevates the experience from a simple outbound call to a meaningful client interaction. As a result, our service booking rates have more than doubled compared to our previous in-house efforts.
Client Connect has proven to be a smart, results-driven solution for keeping our customers informed and engaged. We wouldn’t hesitate to recommend them to any business looking to boost leads and strengthen customer relationships.”
Julie Roberts, Strategic Development Manager - Simon Lucas Mitsubishi