Reviews
“EMA engaged Client Connect as part of our annual major billing campaign. The objective was to act as a touch point to members, check and update account details and provide a bridge between our members and their account managers. I was impressed with Client Connect’s professionalism, reporting and ability to provide what was promised. I was able to call anytime to check my progress and have my questions answered. The team called at a greater rate than was anticipated so we were able to make more calls to get even better results. I would happily outsource again!”
— Simon Devoy, Head of Membership, EMA
“Sarah approached our company offering calling and marketing services. Client Connect has great customer connection and relationship-based staff and we have been very happy to work with them over the last several years.”
— John Maurice, CEO, Booker Spalding
“Best decision I’ve ever made!! The Client Connect team have got more sales leads than any of our past BDMs. I would recommend Client Connect to anyone looking for a way to generate sales leads - they are the best telephone account managers around.”
— Peter Sainsbury, Director, I.T. Air Ltd
“We have been proudly engaging with Client Connect for many years now, typically for communication with our service database for service and WOF reminders, and occasionally for specific vehicle sales campaigns. Over this time our Telephone Account Manager has become extremely familiar with our vehicle range, servicing requirements and pricing, warranty terms and benefits. Having somebody with this knowledge and ability shifts this function from a perfunctory task to a key part of our client communication. Our strike rate in securing service bookings has more than doubled from our previous in-house efforts. It’s an absolute no-brainer to continue with Client Connect and I would recommend them to anyone wanting to increase sales and stay connected with their clients.”
Colin Porter, After-Sales Manager - Simon Lucas Mitsubishi
“Due to the unique nature of our business in terms of shelf life testing and quality control instrumentation solutions, it can be challenging to grasp and then “convey” the messaging. The team at client connect took the time to understand our business and approach to clients leading to very effective “personal touch” calls that resulted in increased inquiries.
I would highly recommend their service.”
Bob, After - General Manager - Mätt Solutions
“We operate our follow up programme through our operating system SAM by way of email, text and reminder cards on a fortnightly basis. With Client Connect carrying out the follow up to our customers by phone we have found several positive outcomes combined with an increase in bookings. Our customers enjoy the personal touch of a phone call, especially the elderly, and from a day-to-day operational aspect at our end, a lot of time is saved by the bookings coming through by email rather than phone. Customer feedback of the Telephone Account Managers has been that they are professional, kind, and caring, which aligns with our values here onsite, at Auto Super Shoppe CarZone.
I highly recommend the services of Sandra, Sarah, and the team at Client Connect.”
Mark Manihera, Director – Auto Super Shoppe CarZone
“I just want to share with you the feedback from the Sales Team. They have been really blown away by your work. They only have good words about you and how you contribute to our sessions. They said you sound very confident & knowledgeable on the programmes hence really good lead results. Same goes to you Sarah! I have been sharing with them feedback on the call reports & the leads you’ve been getting. They’re very happy with the outcome. So, kudos to you!”
Michelle Mallari, Customer Experience Manager - Smart Loyalty