Frequently Asked Questions

Telephone account management strengthens customer relationships and drives sales through direct, proactive outreach. Our Client Relationship Specialists connect with prospects via outbound calls, including cold and warm calling, surveys, appointment setting, and follow-ups. The goal: spark interest, generate leads, and build lasting goodwill for your business.

Client Connect’s services are ideal for businesses of any size or industry with customers to engage. Whether you're a startup or a large enterprise, outsourcing your customer outreach helps streamline operations and strengthen relationships.

Our services include but are not limited to lead generation, cold calling, existing customer retention, dormant customer reactivation, appointment scheduling, market research, and feedback collection.  We customise our solutions to meet the specific needs and objectives of each client. Read more here.

Client Connect is a New Zealand-based company, and our team works remotely all over the country. This allows us to tap into a talent pool that is not limited by geography, and our team enjoys a work/life balance, which is something we greatly value.

Our trained team handles every interaction with care, empathy, and professionalism. From the start, we work closely with you to understand your business and how you want it presented to potential clients. Our goal is to identify quality leads and create opportunities for warm introductions. During setup, you'll provide key information and common questions our team can confidently handle. Anything beyond that will be referred directly to you for follow-up.

We ensure consistent quality through call monitoring, feedback, performance reviews, and continuous training. Senior team members mentor new staff to uphold our standards. You’ll always be kept in the loop on your campaign’s progress, and if something isn’t working, we’ll tell you—so we can adjust and move forward effectively.

Yes, we offer flexible solutions tailored to your business needs. Whether you’re looking for full account management or support in specific areas, we’ll customise our services to match your goals.

We prioritise leads in a structured pipeline based on urgency. Hot leads—prospects ready to act—are shared with you immediately for follow-up. You can choose to track their progress or return them to us for further follow-up if they don’t convert.

Warm leads are handled by our Client Relationship Specialists through ongoing, strategic follow-ups until they’re ready to proceed. Once qualified, we hand them over—so you only spend time on leads that are genuinely prepared for engagement.

i-Track, included in all our ongoing calling packages, is a custom CRM developed by Client Connect in New Zealand. It records every contact attempt with detailed call notes and helps schedule follow-ups, ensuring no leads are missed. With i-Track, we manage a 12-month lead pipeline, tracking prospects until they’re ready to engage. It also compiles call results into comprehensive reports, providing transparency and real-time insights for informed decisions.

If your existing CRM supports effective calling and account management, we can integrate with it as well.

Outsourcing telephone account management delivers cost savings, boosts revenue, and provides scalability. It gives you access to specialised expertise, improves customer satisfaction, and offers valuable market insights—all while freeing you to focus on your core business. Plus, it enables quick adaptation to market changes and easy scaling of your operations.

At Client Connect, we customise our services to fit each client’s unique needs. Every project varies in scope, requirements, and level of customisation to effectively meet your goals. We focus on delivering value-driven solutions aligned with your objectives and budget. To provide an accurate quote tailored to you, we start with a brief consultation to understand your project and discuss how we can support you. This helps you gain a clear understanding of the investment involved and the benefits our services offer your business.

Getting started is simple! Contact us to share your goals and requirements. We’ll collaborate with you to create a customised solution and ensure a smooth transition. Our commitment is to help you achieve your business objectives with tailored customer relationship management services.